1. We will live our core values of Integrity, Teamwork, Communication, Service and Continuous Improvement on a daily basis. We will treat you respectfully and professionally, always be truthful and honor our commitments made to you.
2. You will receive a Lock Confirmation by email the day you lock in your rate. The Lock Confirmation will confirm your loan program, loan amount, rate, points and fees.
3. You will be contacted by a Shoreline Mortgage Associate within 24 hours of receipt of your online loan application. We will email you a list of any additional supporting documentation that may be required and provide you with an email and fax number to send the information to us.
4. You or your realtor will be contacted by an appraiser within two working days of receipt of your loan application and appraisal fee to schedule an appointment to appraise your property.
5. We will email you the day your loan is approved by an underwriter. On purchase transactions, we will also provide a Pre-Approval letter.
6. We will email you an Estimated Closing Statement to review and approve prior to drawing your loan documents.
7. All email and telephone messages received during business hours will be returned the same day. Email and telephone messages received after business hours will be returned by noon the next business day.
8. On purchase transactions, we will submit your final loan documents to your closing agent for signing at least two business days prior to your scheduled closing date. We will fund your loan in sufficient time to meet your scheduled closing date.
9. On refinance transactions, we will do our very best to close your loan within 21 days (30 days in times of high volume).
10 We will handle all information and documentation you provide us with the strictest of care and never disclose your information to parties unrelated to the loan process. Documentation containing account numbers or social security numbers that is no longer needed will be shredded.
11. We, the associates of Shoreline Mortgage, individually and collectively commit ourselves to make every effort to ensure compliance with this Commitment to Customer Service.
Client Testimonials – What Our Customers are Saying
Experience with Michael at Shoreline
When I purchased my home last summer, it was the first time I would do so on my own. I had minimal experience with the paperwork and the overall process. The patience extended to me by Michael Minkoff was truly amazing. He walked me through every step of the way. He was knowledgeable, professional, and downright kind. I was and I am very grateful to him for his assistance. I wholeheartedly recommend Mr. Minkoff. Anybody who does business with him will not regret the choice. There are many companies out there, but the knowledge and service extended by Mr. Minkoff by far exceeds the others in the same industry.
Mercy Jacobson Plantation, Florida June 29, 2015
Shoreline Mortgage is excellent
The service and personal attention we received from Michael Minkoff was exceptional and beyond what we were expecting! His knowledge of the local and national market and his commitment in finding us the best rate helped us in our search for our dream home. As first time home buyers everything was new to us and the most important thing we wanted was someone we could trust to give us the best advice. After patiently going through every figure and explaining what each payment was for, Michael made sure we were comfortable and sure of our decisions. He was there for us every step of the way. I'm glad we chose his services and would recommend him to anyone buying a home.
Thomas Coyle Clearwater, Fl June 9, 2015
On the ball
By far the most convenient, transparent and responsive mortgage broker I have worked with. I've dont multiple loans with Michael and each time he has exceeded expectations.
Jon Shaller Florida December 7, 2016
If you don’t work with Michael now, You’ll hate yourself later.
I can honestly say Michael Minkoff made my first home buying experience a very pleasant one. From our first conversation he explained each and every option that was available to me and I never felt pressured into any decision. My phone call and email communications were handled in a professional and timely manner. All in all I really couldn't imagine my home buying process being any easier. Even now that the deal is done I would still feel 100% comfortable calling Michael with any questions. He extended his expertise beyond the scope of the business deal and I look forward to contacting Michael for my next home purchase. Thanks for everything Michael! Our hats off to you!!
Max Gonzalez Miramar, FL December 7, 2016
Mike Minkoff did an outstanding job with my two refinances at the same time! I asked many questions and came up with multiple scenarios and Mike was more than happy to answer everything. He went above and beyond and he knows his stuff.
I would suggest using him again without hesitation.
Peter Amendola Key Largo, FL June 24, 2015
Fantastic Mortgage Loan experience
Michael Minkoff and Shoreline Mortgage proved to be honest, efficient, motivated, knowledgeable and gave us a great rate with a timely closing. I will definitely use their services again and can say that I am completely happy with their services. I was referred to them by a friend and now am happy to pass on my wonderful experiences with others!
Dr. Phyllis Hart Land O Lakes Florida June 15, 2015
Working with Michael was the best decision we made. He was helpful and informative through the entire process. There were nights that he was up sending me emails about how to quickly repair my credit score, while most people would be sleeping. His dedication to customer service and finding the best mortgage to fit his clients needs is exactly why we will be calling Michael the next time we are purchasing a house.
David Long Orlando, FL August 23, 2017
The Ideal Experience
Throughout the entire process of purchasing my first home, Michael gave me the kind of service and guidance that made me feel as though my needs were his highest priority, and sometimes even his only priority. I certainly felt as though Michael made a significant effort to establish trust and a personal rapport with me, which is critically important for me when dealing in financial matters. As it relates to knowledge of the industry and available products, Michael's level of expertise is yet another reason to feel as though your needs are in the best hands. I have already recommended Michael to three people, and plan to continue doing so whenever a friend, colleague, or family member is considering buying a home or refinancing.
Justin Vizaro Miami, FL June 15, 2015
Superb Service and Sound Advice
This was my second refinance with Michael Minkoff and Shoreline and I would not deal with anyone else. He offers great guidance and patience through the refinance process. He gets the job done quickly and will smooth any wrinkles in the process. He is always available to answer any questions or concerns before, during and after the refinance. His professionalism is unparalleled! I highly recommend his services.
Kim Monahan Longwood, FL May 16, 2016
Complex made easy
Michael Minkoff was great. He worked through all the different ways we could structure our loan and helped us find the one that was absolutely best for our situation. I really appreciated how quick he was to respond to us throughout the process and yet I never felt rushed, as he made sure we understood everything happening throughout the process. I have been and will continue to recommended him to others I know looking for a mortgage.
Berry Long Longwood, FL August 23, 2017
Professional, Responsive, Easy
I have used Mike at Shoreline many times. I keep going back because there is noone better to work with. I have used others but they simply cannot touch the personalized and professional service that Mike and Shoreline provide. I am a client for life.
David Templer North Miami Beach May 16, 2016
I have dealt with Michael Minkoff in the past. And I found him to be every professional, honest and very forthcoming. This is my third opportunity to have dealt with him on the purchase of Homes and condominiums. And Michael has never disappointed me in any way, during the procedures and purchases of any properties. Over the years I have thought of Michael as more of a friend than a business acquaintance. Michael performs his task over and above its competitors with ease. You guys have a real gem on your hands... Michael Minkoff THE BEST definitely 5 stars.
David Clopton 190 escambi lane Cocoa Beach Florida 32931 January 28, 2016
Michael is the only Mortgage Broker you should work with!
Our friends recommended Michael Minkoff to help us secure a mortgage. It's our first house so we never had any experience with the loan process. From the very first phone call I knew we were in the best hands possible!! Michael took the time and explained very clearly about the different options. He took care of every single detail and went above and beyond to bring us to closing in less than one month. During the loan process, he guided us in a very professional manner and kept us updated on the progress.
The whole process was very quick and smooth and we felt very comfortable throughout it. It was a true pleasure to work with Michael!! I'm sure we will work with him again in the future and will highly recommend him for others. Thank you Michael, you are the best!!
Dikla Miller Coral Springs, FL May 16, 2016
Great experience for the second time
This is the second house we've bough with Michael's help and he made it a painless process yet again. He is always on top of all of the paperwork needed to buy a house, it made it so easy on us. He is professional and such a pleasure to work with.
Erin Fromm Plantation, FL June 14, 2015
I have used Michael for a mortgage and refinance on two properties. He is very knowledgeable and quick with responses. Both went perfectly and his numbers were spot on. I even referred him to family and friends, all of whom had a great experience. I plan to use Shoreline Mortgage for future investments.
Mike Amendola Deerfield Beach, FL June 13, 2015
Our particular residential situation was unusually complicated because we had to choose loan size/package, we have multiple rental properties with mortgages and have multiple income streams not dominated by traditional employment. Michael Minkoff was extremely effective at helping us navigate through all of this complexity in a very organized, helpful fashion to an excellent financial and personal conclusion. Thank you, Michael.
George H. Schofield Lakewood Ranch, FL July 20, 2015
Michael is the Best!!
We were looking at so many options for our Refi – 15 Year vs. 30 Year, combining two mortgages into one. We tried working with our bank, but became very frustrated at the inflexibility. We decide to talk to Michael because he had helped us so much with our first mortgage almost 10 years ago. Michael gave us the pros and cons of every option we discussed, and was always open to running multiple scenarios for us. When we finally chose the right financing plan for our needs, Michael guided us through every step of the way.
Henry Jost Fort Myers, FL June 7, 2015
Michael is the best
I have worked with Michael twice and he is a true professional. He takes the time to ensure that his clients understand the entire process of closing on a mortgage and is always willing to explain things until the client is comfortable. Patient, kind and understanding - Michael is exactly the type of person you want working on your behalf. I would never work with anyone else!
David Gerhart Jacksonville, Fl June 8, 2015
It was our first time to buy a house. I have zero experiment, Michael Minkoff did all paperwork for us. It was a painless experience, we are so luck to meet you, Michael! Thank you!
Lixin Wan 8509 parrots landing dr. Tampa FL 33647 January 2, 2017
Testimonial for Michael Minkoff
My fiance and I purchased our first home last year and we didn’t understand anything about the mortgage process. We met with one broker and we were still confused. We were advised to meet with Michael Minkoff. Michael is extremely knowledgeable and attentive which made both of us feel so comfortable. Everything went so smoothly, and he locked us in at the lowest possible interest rate. We couldn’t have asked for a better experience. Shoreline Mortgage made us feel like we were one of their top clients.
David Houle Parkland, Fl June 7, 2015